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Orders are prepared and shipped within 2 to 5 business days (longer during periods of high demand, trade shows, or inventory counts). Pre-order items are shipped from the date indicated on the product page; if an order includes two pre-order items, the package is shipped once it is complete (the later date).
Metropolitan France: Colissimo 13H (next-day delivery, Monday to Friday) or standard Colissimo (2 to 3 business days). International: Colissimo International or DHL Express, at your choice (estimated 4 to 8 business days depending on the carrier). Free delivery in metropolitan France on orders over €300, and worldwide on orders over €1500. For the United States and Gulf countries, the price is all-inclusive (DDP): no customs fees are charged upon delivery.

Returns
You have 14 days from receipt to return an item. For deliveries within metropolitan France, a prepaid return label is available in your customer account. For deliveries outside metropolitan France, return shipping costs are the customer's responsibility.

Signature case sealed by hand with a wax seal. Upon request, a handwritten note is included.
Secure payment. Tracked shipping in France, Europe, and internationally.
Tax refund available in store at 231 rue Saint-Honoré.
14 days to change your mind.
Lifetime after-sales service and repairs by our Parisian workshop (excluding soldering).